Warranty and Item Care

Last Updated: 28 March 2025

We are confident about the quality of all our products, which are manufactured using the highest-quality ingredients and production standards.

Resistance Bands

The resistance bands are covered under a one-year warranty, which starts the day they are delivered. The warranty only applies if the bands are used appropriately and looked after. Hence, the warranty is conditional on the item care instructions below.

  • Keep away from direct sunlight and do not store in open air. Always store in a cool dry place.
  • Do not expose the bands to extreme temperatures. Do not leave the bands near heat sources (such as radiators, heaters or hot water tanks). Also, do not leave the bands in extremely cold environments (such as unheater garage, sheds and open sports fields).
  • Check for damage before using each time.
  • Clean the bands using a damp cloth and water only. Please do not use any detergents or soap as they can damage the bands.
  • If the bands are to be used with any other exercise equipment (like a barbell, kettlebell, etc.), please ensure that the surfaces are smooth and free of sharp edges or features that could damage the band. Also, please ensure any object used to anchor the bands is free form sharp edges or features that could damage the band.
  • Be aware of other sharp objects while using the bands, examples include long sharp fingernails, rings on fingers etc.
  • Avoid rubbing the band backwards and forwards across the anchor as the friction could damage or weaken the band.

Once you report an issue with our bands, we may request that they be returned and inspected as part of the warranty claim process. If we conclude that the bands were not used in accordance with the item care instructions, we will refuse the warranty claim.

Make a Warranty Claim

To apply for a warranty claim, please contact us at support@tryupliftlab.com. Please include the following information.

  • Images illustrating the damage
  • Description of use leading to the damage
  • Order Number for your purchase

If your warranty claim is approved, we will provide a free replacement and free shipping for any replaced items.