Warranty and Item Care

Last Updated: 08 May 2024

We are confident about the quality of all our products, which are manufactured using the highest-quality ingredients and production standards.

Resistance Bands

The resistance bands are covered under a one-year warranty, which starts the day they are delivered. The warranty only applies if the bands are used appropriately and looked after. Hence, the warranty is conditional on the item care instructions below.

  • Do not stretch more than twice the length.
  • Keep away from direct sunlight.
  • Check for damage before using each time.
  • Clean the water using mild soap and room temperature water.
  • If the bands are to be used with any other exercise equipment (like a barbell, kettlebell, etc.), please ensure that the surfaces are smooth and free of sharp edges or features that could damage the band.

Once you report an issue with our bands, we may request that they be returned and inspected as part of the warranty claim process. If we conclude that the bands were not used in accordance with the item care instructions, we will refuse the warranty claim.

Make a Warranty Claim

To apply for a warranty claim, please contact us at support@tryupliftlab.com. Please include the following information.

  • Images illustrating the damage
  • Description of use leading to the damage
  • Order Number for your purchase

If your warranty claim is approved, we will provide a free replacement and free shipping for any replaced items.

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How can I use resistance bands to get in shape?

There are infinite ways to use your resistance bands. Some
examples include warmups, yoga & pilates, added resistance for strength
training (deadlifts, presses), HIIT & plyometrics, support for pull-ups,
gymnastics, and stretching. There is an exercise band for every situation. If you are struggling to get the best out of your bands. Please contact us at support@tryupliftlab.com, and we will gladly provide suggestions.

Can these bands replace weights in a workout routine?

It depends on the exercise and your objectives. For instance, if you wanted to grow your chest or glutes, weighted bench presses or hip thrusts would work much better than banded versions. However, you could use banded push-ups and hip thrusts as a replacement while travelling. Conversely, bands are your best friend if you need support with pull-ups or when you need to push yourself hard during a HIIT or plyometric workout. Bands are amazing because of their versatility; they can be adapted to your objectives and circumstances.

What are these bands made from?

These bands are made from natural rubber.

When will I get my order?

We aim to have all the orders delivered within two working days after the order is placed.

I want the bands today, are they available in a store near me?

We are only available online currently. We are working hard to make our products available in many UK stores within the coming months. So, please watch this space.

Do you offer expedited shipping?

We only offer two days shipping for all orders.

How much is the shipping cost?

Please check our shipping policy for latest information.

Can I cancel my order once it has been placed?

Please contact us immediately if you wish to cancel your order. We may be able to cancel the order if the item has not been shipped. If the item has been shipped, then the order cannot be cancelled, and the refund process will apply instead.

How do I maintain these bands?

Please see our item care page for more instructions.

I am not happy with my bands, how can I get a refund?

Please read our refunds policy for more information.

When will I get my refund?

We will notify you once your return has been received. Your refund will be issued through the original payment method within 5 working days.

How do I dispose of the product packaging?

The bands are packaged in recyclable cardboard packaging.
You can recycle the packaging based on the rules set by your local council.

Do you offer wholesale?

Yes. Please contact us at support@tryupliftlab.com for further
information.

Do you offer discounts?

We offer 25% discounts to PTs, physiotherapists and yoga teachers. Please contact us at support@tryupliftlab.com with information about yourself, and we will issue you a bespoke voucher.